Mosquito Joe of North Oakland County is looking for a few good people to join our team!
Mosquito Joe of North Oakland County is hiring! Mosquito Joe provides services to make outside fun again for our customers. We provide mosquito control services to residential and commercial customers, repelling and killing outdoor pests such as mosquitoes, ticks and fleas. Our technicians are trained mosquito control experts who travel to customer homes to apply barrier spray solutions that keep their yard itch-free for 3 weeks. We also provide services for special events to keep guests chatting and laughing instead of scratching and slapping.
Office Assistant
Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers’ accounts
keep records of customer interactions and transactions
prepare and distribute customer activity reports
maintain customer databases
manage administration
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Education and Experience
High school diploma, general education degree or equivalent
knowledge of relevant computer applications
competent computer skills including MS Office or equivalent
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
Key Competencies
interpersonal skills
communication skills – verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Job Type: Full-time
Assistant Office Manager
Job Summary
The Assistant Office Manager oversees day-to-day operations of the business and any other duties assigned by the Office Manager. The Assistant Office Manager supervises the Technicians and Office Staff to ensure they are handling their responsibilities and support them if necessary. The Assistant Office Manager follows up with the office staff, technicians, laborers, and marketers to verify operations are running smoothly. The Assistant Office Manager is under the direct supervision of the Office Manager.
Responsibilities and Duties
Trains, and schedules office staff
Answers incoming phone calls to sell service and answer customer inquiries
Bills each customer and collects payment
Communicates changes and improvements to the staff through memos and meetings
Promotes quality customer service
Solves client complaints professionally
Ensures follow up calls are made to customers
Performs off-season duties as required by franchisee
Qualifications and Skills
Knowledge
Requires written and verbal English communications knowledge
Has minimal knowledge of Michigan pesticides laws and regulations
Has knowledge of hiring laws and regulations
Skills & Abilities
Strong interpersonal skills to speak with employees, customers, and other business professionals
Good organizational skills
Job Type: Full-time
Mosquito Joe of North Oakland County is hiring technicians!
We provide mosquito control services to residential and commercial customers, repelling and killing outdoor pests such as mosquitoes, fleas and ticks. Our technicians travel to customer homes to apply barrier spray solutions that keep their yard mosquito free for 21 days taking great pride in customer service.
What Our Technicians Do
Visually inspect and treat for mosquitoes.
Thoroughly explain to the customer the expectations for services and procedures.
Maintain good customer relationships.
Take personal initiative and responsibility for correcting any problems. Maintain chemical records according to state requirements.
Participate in team meetings.
Complete licensing requirements and continuing education requirement.
Job Requirements
Basic pest control knowledge and applicable license. (You may undergo the licensing program during training.)
Valid drivers license.
Basic pest control knowledge and applicable license (you may undergo the licensing program during training).
Able to walk customer property while carrying equipment weight over 60lbs. for long periods of time in warm temperatures.
Comfortable driving to customer locations.
Self-confident.
Professional.
Friendly.
Good customer service skills.
Detail oriented.
Reliable.
Willingness and ability to work flexible hours.
Willing to market the Mosquito Joe service.
Benefits
Paid Training Above industry average pay. Performance incentives. Weekends off. No pressure to work over time. Profit Sharing